SHIPPING AND TERMS + CONDITIONS
*DUE TO COVID 19 THERE ARE DELAYS WITHIN THE POSTAL SYSTEM. PLEASE KEEP THAT IN MIND*
Due to a high volume of orders and the majority of our pieces being made to order, our current turn around time is 4 - 5 business days. For custom orders it can be up to one week, longer if we need to order supplies.
RETURNS AND EXCHANGES
Our products are all made to order and handmade, unless stated otherwise, therefore we don’t accept change of mind, refunds or exchanges. It is up to the customer to make sure they check details and measurements of the item/s being purchased before purchasing. If an item happens to be faulty, we ask that the customer sends through an email along with photos. The customer will then need to send said item back to us at their own cost. Once we have received said item, the customer will receive a full refund of the items cost only.
CANCELLATION AND RESTOCKING
You will be charged a 20% restocking fee if you cancel or return your order.
Once your order has been shipped and it’s out of our hands, we take no responsibility for any damages or losses. We ship within Australia via Sendle (Courier) and Aus Post Express and worldwide via Aus Post Express.
If an order is returned back to us due to the customer providing an incorrect delivery address or failure to collect the parcel from a designated post office due to a card being left at the delivery address, the order will incur a return to sender fee and the original shipping won’t be refunded.
Some countries charge an entry tax for you to accept your order, this is the customers responsibility. We are not held responsible for these costs.
We ship worldwide, however that does exclude some countries.
All orders are packed in our white boxes along with biodegradable packing peanuts which are safe for your fur babes if they happen to eat one. Please note that we like to recycle and re-use wherever we can, so your order may not come in our standard white box.
By agreeing to these T&C’s at checkout, you have agreed that you understand all of the above and you have read item descriptions including measurements.